Refund and Returns Policy

At Farm To You Limited, we are committed to providing you with the highest quality farm produce and perishable food products. We want you to be completely satisfied with your purchase. To ensure a smooth shopping experience, we have established the following return policy:

1. Quality Guarantee:

• We take great care in sourcing and delivering fresh and high-quality products. If you receive a product that doesn’t meet our quality standards, please contact our customer service team within 24 hours of receiving the order.
• You may be asked to provide clear photographs of the product as proof of the issue.

2. Returns and Refunds:

• If your product is damaged, spoiled, or does not meet the expected quality, we will offer a full refund or replacement.
• We do not accept returns for perishable items due to health and safety regulations, except in cases of product damage during shipping.

3. Cancellations:

• Orders can be canceled within a reasonable time frame before the scheduled delivery date. Please contact us as soon as possible if you wish to cancel an order.

4. Incorrect Items:

• If you receive an incorrect item, please contact us within 24 hours of receiving the order. We will arrange for the correct item to be delivered or provide a refund within 7 working days.

5. Shipping and Delivery:

• We aim to deliver your products on the scheduled date. Please ensure someone is available to receive the order.
• In case of a delay due to unforeseen circumstances, we will inform you promptly.

6. Customer Responsibility:

• Please double-check your delivery address, contact information, and delivery instructions when placing an order to avoid any issues.

7. Contact Us:

• If you have any concerns, questions, or issues regarding your order, please contact our customer support team by mail: wecare@farmtoyou.net or call: +2348119555539.

Note: Our return policy may be subject to change, and we recommend reviewing it periodically for any updates.